Welcome to the Truck Engine Parts and Service (TEPS) Dealers Center. Here, TEPS dealers can find all important information you need regarding Mustang programs, information and contacts.
Please click on categories below for specific pricing, marketing materials, references, contracts and forms, training and communications.
2024
• Core amnesty for Heavy-Duty and select Medium-Duty Water pumps
• Core amnesty for Heavy-Duty and Medium-Duty turbos
• $500 Off Reman Turbos
• Core Amnesty for CAT Reman UTN Cylinder Head (Heavy-Duty and select Medium-Duty)
• $1500 Off Heavy Duty Reman Engines
• $1000 Off Heavy Duty Long Blocks
• $500 Off All Heavy-Duty and Medium-Duty Precious Metal Kits
Component Plus: The customers can get extended parts warranty up to 4 years for a small price.
Precious Metal Coverage: ESC for Precious Metal Coverage specific to
the kit itself, NOT the workmanship. If a kit is sold to a customer to be
installed somewhere besides a Cat certified dealer, they can still purchase
extended coverage for the kit. This can be a great selling tool for your team
and can really help you stand out from competitors.
Overhaul Protection: Used when the overhaul is performed at a Cat certified
TEPS dealer. This will cover the workmanship of the overhaul and the parts
used. This is a great way to get engines in your shop and instill trust within
customers.
Precious Metals Coverage FAQ
The benefits of using Cat remanufactured parts can be seen in cost reduction
and environmental benefits. Overwhelmingly fewer resources are consumed
to manufacture Reman components which in turns allows Cat to dramatically
reduce costs. Cat stands behind the quality of their Reman components and
holds them to the same standard as new parts by awarding them the same
Warranty.
Core Acceptance Criteria (CAC)
Mustang Cat Second Level Dealer Return Policy
For more Reman and Returns information contact:
Michelle Hollings
Reman Coordinator
713-452-7250
For Technical Support, please contact:
Craig Book
Technical Communicator
713-452-7321
Electronic Controls — SELD0082
With 1.2M Cat truck engines on the road today, there is a
large population of loyal Cat customers that are reaching
1, 2, 3+ million miles on their engines. The Million Miler Club
was created to connect with and reward these customers!
The program is a great way to:
Once you submit the driver's information by using the link below,
the driver will be rewarded based upon the verification of mileage
on their Cat engine!
TEPS Training is available quarterly. Register in the form below.
Topics of discussion: ECM Tampering, Reman, Warranty and Parts Overview.
For specific training dates, please reach out to
Duke Shimabukuro (DShimabukuro@mustangcat.com).
Need help accessing Cat websites? Please fill
out the request box below to request help getting
a login or resetting a password.
If you are requesting a new CWS ID please include: full name including middle initial, TEPS Dealer Code, email, phone number, supervisor's name and supervisor's email.
For any further questions about CWS ID Help, please contact:
Katie Messina
eCommerce Administrator
713-452-7466
REQUEST CWS ID HELP HERE
Caterpillar Warranty is Caterpillar’s legal commitment to provide customer protection for product/part defects in Caterpillar material and workmanship during a specified period of time or product usage through the Cat® dealer.
For more warranty information contact:
Terry Brinkmeier
Warranty Supervisor
713-452-7250
Tbrinkmeier@mustangcat.com
Duke Shimabukuro
Second Level Dealer Manager
713-452-7624
DShimabukuro@mustangcat.com
(855) 853-8267
3766 N Mechanic St
El Campo, TX 77437
11726 S Garden St
Houston, TX 77071
8212 TX-21
Bryan, TX 77807
12800 Northwest Fwy
Houston, TX 77040
3501 B F Terry Blvd
Rosenberg, TX 77471
15907 East Fwy
Channelview, TX 77530
1281 Butler Rd
League City, TX 77573
12693 Cole Dr
Cleveland, TX 77328
16150 TX-75
Willis, TX 77304
3675 US-69
Lufkin, TX 75901
Katy
28601 Hwy Blvd
Katy, TX 77494
(281) 712-6400